Privacy Policy

Travelocenter (“Travelocenter”, “Company”, “Us” or “We”) is a loyal and authentic travel company that always puts the privacy and security of our customers at the topmost priority. We fulfill the urge of traveling of our customers and cater to them with smooth and hassle-free travel services at the most affordable price.

We value your privacy and are dedicated to keeping it safe through adherence to this policy. The information that we may gather from you or that you may provide when you visit or use, the Company's website www.travelocenter.com or any content, functionality, and services that are made available on the Website is described in this Privacy Notice and Policy.

As a customer and user of our website, it is your responsibility and duty to know about our policies and understand how we collect, use, and disclose your data, if you completely agree with our policies then only proceed using the services, otherwise, we recommend not to move forward as it will result in misunderstandings and legal issues. If you continue using our website then it is a clear indication that you have already agreed with all our policies.

We as a responsible and customer-focused travel agency, we prioritize the protection and safety of our passengers at all times. As a result, we guarantee the utmost security and protection of your data through our comprehensive and understandable Privacy Policy.

Information We Collect

Information refers to the personal information that makes you unique, and identifiable, and differentiates you from others. We collect some personal information from you, which includes;

Your personal information that includes first name, last name, age, gender, and date of birth
Your contact information includes phone numbers, billing addresses, e-mail addresses, and communication preferences
Your finance information that includes card details, credit or debit card, and other related information, travel budget
Your travel information that includes passport details, country of citizenship, travel itinerary, flight details, preferred airlines, preferred meals, flying details, accommodation, and seating preferences
Your social media information includes authorized access to your social media account, content data such as photo or video content about travel, place and travel recommendations, and reviews
Your login credentials include username, password, and account setting

We may also collect information about you depending on your device setting, permissions and your preferences, when you download, access, and use our website.

How we collect the information:

We always collect your personal information by fair and lawful means. We receive and collect your information when you use or access our website, there is some part of the information that intentionally or unintentionally you provide us. We collect information in many ways, they are:

Through the services:

We collect information through our services (when you provide your details like email address, phone number, or name). You provide us with these details when you use our website or via some marketing calls.
We collect information when you fill out the form with your details on our website or register with us.
We collect the financial information that you provide us during the purchase or booking on our website.

Online

We collect information when you contact customer service.
We collect information when you fill out the survey forms that we conduct for research purposes to increase our website’s performance and enhance user experience.
We collect information when you raise or search queries on our website.
We collect information when you report any issue with our website.

From other sources:

We collect information from other sources as well including public databases, and social media advertisements such as Google, Facebook, Instagram, Twitter, etc that you use to interact with our website.
Automatically when you traverse through our website. Automatically collected information includes IP addresses, operating systems, browsers, and information collected through cookies, web beacons, and other tracking technologies.

Automatically collected information:

Travelocenter collects your personal information from various means; one of the most common means is through Advertising or Analytics.

The personal information listed above is what we either get from surveys or other sources, or it is what you provide us when making a reservation. When you visit our website, nevertheless, we also automatically collect certain data about your device, browsing habits, and usage trends. IP addresses, browser kinds, operating systems, the pages you view, other user agent string data, and geolocation information are all examples of this data.

Our third-party service providers and partners use your personal information through our website while we team up your booking with them. You must acknowledge that we do this to complete your booking and purchase with us. All this is done so that you can get the experience of best service from us.

We obtain certain information when you access our website on a computer or mobile device via your browser or those devices. All of this data is gathered by us to give you a unique and tailored online experience, which will ultimately aid in earning your confidence.

We collect services usage data which you use in order to end up at our website, the pages and path you used on our website, your usage data while exiting our website, what different web pages you visited in our website, the various links you clicked on our website, the videos, images and content you have viewed on our website, your mail open rates, your mouse movements, your scrolls, your clicks, your keystroke activities, your browsing activity, the amount of searches you made, your purchasing behavior and your usage data of the chat function on our website.

Additionally, we might make use of these technologies to gather data about your online activities over time, both within and between different websites and third-party platforms (behavioral tracking). Although we may retain it or link it to the personal information we obtain from other sources or receive from third parties, the statistical data we automatically gather may contain personal information. Third-party providers, such as Hotjar, Google Analytics, and MixPanel, may be used by us to help with tracking and evaluating site activity. It facilitates the following improvements to our website and helps us provide a better, more individualized service:

Calculate the size and usage trends of our audience.
Save personal data about your choices so that we can tailor our website to your specific interests.
Accelerate the search.
Identify the next time you visit our website.

How do we collect Analytics or Advertising Data?

The data collected through Analytics or Advertising is a great asset for us, as it helps us in improving ourselves, enhances our travel experience, and makes it more customized. As it is already mentioned above we and our third-party service providers also collect data to enhance and improve the user experience on our website. We and our third-party service providers collect the information in below mentioned ways:

Using your gadget or browser: Your Media Access Control (MAC) address, computer type (e.g., Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (e.g., the App) you are using are among the details that most browsers collect automatically through your device or through your browser.
By using the websites or applications: We and our third-party partners may monitor and gather usage data about the Apps and Websites you download and use. This usage data may include the time and date the App/Website on your device accesses our servers, as well as the files and information that have been downloaded to or from the App/Website depending on your device.
Using Cookies: Digital trackers, such as cookies, are essential and frequently used by us to gather information from your browser or device. When you use our website, they are little data strings that are immediately saved on your computer. Cookies allow us to gather and read information about your browser type, how long you spend using various services on our website, user identifiers stored on your browser, the websites you visit and the information they contain, the language you prefer, and other anonymous or pseudonymous traffic data.
Using digital technologies like pixel tags or Web Beacons: In connection with certain Services, pixel tags are also referred to as web beacons and clear GIFs that may be used for a variety of purposes, such as tracking user behavior on the platform (including email recipients), dropping cookies, delivering and evaluating the effectiveness of our (or other advertisers') marketing campaigns, and gathering data regarding response rates and service usage.
Using Adobe Flash technology and other related technologies: We might gather and keep data about how you use the Services via Flash LSOs and other technologies, among other things. Using the options in the Website Storage Settings Panel, you can modify your Flash player's settings to prevent Flash LSO storage if you do not want it stored on your computer. Alternatively, you can manage Flash LSOs by accessing the Global Storage Settings Panel and following the prompts. These might include instructions on how to remove already-existing Flash LSOs (called "information" on the Macromedia website), how to stop Flash LSOs from being installed on your computer without your consent, and other similar tasks.
IP Address: Your Internet Service Provider assigns an IP address, or number, to the computer you are using automatically. Anytime a user accesses the Services, their IP address, the time of the visit, and the pages they visited may all be automatically detected and recorded in our server log files. Your IP address is used to determine your approximate location.
Physical Location: Your device's physical location may be gathered by us through the use of Wi-Fi, satellite, or cell phone tower signals, among other methods. We might deliver customized location-based services and content to you by utilizing the physical location of your device. Additionally, we might provide our marketing partners access to the physical location of your device so they can serve you with geo-targeted ads or more broadly targeted ads. Depending on your device's settings, you might be able to approve or disapprove of these uses or sharing of your device's location. If you do, you might not be able to receive the relevant personalized services and content from us or our marketing partners.
By collecting information: Additionally, we gather Aggregated Personal Information, which does not allow us to identify you or any other service user by name. To determine the proportion of our users with a specific phone area code, we may combine the personal data of several users.

How we use your personal information?

As we have already discussed that we collect your personal information through different mediums, and we use them in different ways, they are:

For interaction purpose:

We use your data to interact with you regarding your booking and purchase and fulfill our commitment with you including processing your payment, regarding your purchase or booking, and provide you related customer services.
We use the data to notify you about the changes in our website, our services and products we offer.
We use the data to promote or advertise our products and services that suits well to your interests by sending you advertising communications.
We use the data to send administrative information about change in our policies, our terms and conditions, and the services that we provide to our users.

Providing services:

We utilize the data you provide us to provide you travel-related services, such as creating and emailing you a trip itinerary and managing airport operations, including baggage claim, baggage handling, chauffeur services, pickup and drop services, etc.
We assist in processing payments and refunds in accordance with the refund and cancellation policies using the banking information you provide.

Analytics

We analyze how you use our website using your personal information, which helps us to better understand how to serve you.
Additionally, we use the information you provide us to offer personalized and tailored travel services that enhance the overall user experience on our website.
In order to identify areas for development, we also use the information you provide in surveys to better understand your thoughts and feelings about our services.

Legal Compliance:

As we believe, the following situations call for our attention:

In accordance with applicable law, including laws that do not apply to your state or country of residence
in order to obey legal process and to stop, detect, or prevent abuse, fraud, or criminal activity
in response to requests from public and government authorities and self-regulatory organizations, including those that do not apply to your state or country of residence
in order to impose our terms and conditions
in order to safeguard our operations, assets, or interests, or those of any of our affiliates
in order to preserve our rights, privacy, cyber security, safety, or property, or that of our affiliates, you, or others
in order to permit us to pursue available remedies or limit the damages that we may suffer

Usage and disclosure of your personal information:

It is true that we obtain a great deal of personal data from you, part of this you may already be aware of, but some of it is so obscure and technical that even after reading our Privacy Policy in its entirety, you might not grasp or understand. Nonetheless, we voluntarily strive to constantly serve the interests of our users. For this reason, we provide you options about the personal data you supply us or that we get from you. The following controls over your personal information have been established by us:

Tracking Technologies and Advertising: You can adjust your browser's settings to reject certain or all browser cookies, as well as mobile cookies. Additionally, you can configure your device to notify you when cookies are being sent. The Flash player settings on Adobe's website are the best place to find out how to control your Flash cookie settings. Please be aware, though, that certain areas of our website or app might not work properly or at all if you disable or reject cookies.
Disclosure of Your Information for Third-Party Advertising: You have the option to opt-out by sending us an email expressing your desire to not have your personal information shared with unaffiliated or non-agent third parties for promotional purposes. You can also unsubscribe from receiving their emails or other promotional materials.
Company Promotional Offers: You can choose not to have your contact information used to market our own or other companies' goods or services by sending us an email with your desire to opt-out or unsubscribe from receiving such offers. You can ask to be removed from future email distributions by sending us a follow-up email if we sent you a promotional email. However, the data you gave us during a product purchase, licensing subscription, product service encounter, or other transaction is not covered by your opt out.
Targeted Advertising: You have the option to opt-out by emailing us with your request or unsubscribing from the same if you do not want us to utilize the information you give us or that we use to display adverts based on the target audience preferences of our advertisers. However, you have to configure your browser or smartphone to accept browser cookies if you want this opt-out to work.

Stop advertising communication:

We do not control the collection or use of your information by third parties for interest-based advertising, even though you have the option to stop receiving promotional emails from us or to have your personal information shared with our third-party service providers. You might, however, be able to opt out of having your information gathered or utilized in this manner through the means offered by these third parties. On the website of the Network Advertising Initiative ("NAI"), you have the option to refuse to receive targeted advertisements from NAI members.

To assist us in managing our marketing communications, we may turn to outside partners. During this process, they might gather personal data from you when you interact with their digital property, such as IP addresses, digital identifiers, data about your online activities and application usage, and information about how you use their properties and advertisements for a range of purposes, such as customizing offers or advertisements, tracking user behavior on websites or ads, and other commercial uses. But, we guarantee that all of your personal data is safe on our website since the most advanced technologies will encrypt it.

Information is shared:

As it is discussed above that we have collected your personal information and share the information that does not identify you as a specific individual with our third-party service providers for business purposes where permissible under applicable laws and regulations, without restrictions to give you the best experience. We share your data with below mentioned entities:

Service Providers and contractors:

In order to fulfill your specific travel booking or request, we will share your personal information with the end service providers, such as hotels, flights, car rentals, and other travel assistants. You should be aware, nevertheless, that by using our website, you give us full permission to share your information with the vendors and service providers listed above.

Furthermore, we do not allow the service providers from using your personal information for any reason other than that which is necessary. However, as it is outside of our control, we will not be held responsible if the end service providers use your personal information for other purposes. For this reason, we strongly advise you to go over the privacy statements of the many service providers you select from our website.

Subsidiaries and affiliates:

Additionally, we might disclose your personal information to business partners, corporate affiliates, and other firms within our business group. These business partners might provide you with paid or free goods or services. These goods or services are designed to improve your trip. We assure you that your personal information will, however, be completely protected and secured during the procedure.

Lawful Requirements:

In addition, we might be required by law to disclose your information in the event of a court order, an investigation by law enforcement, or in connection with other legal proceedings. Your personal information might also be shared with us for internal and regulatory compliance. We may use personal information even for auditing, system security, and property or rights enforcement.

Third-party service providers:

To our outside vendors that help us with things like website hosting, data analysis, advertising technology, order fulfillment, payment processing, provision of information technology and related infrastructure, email delivery, customer support, audits, and other services. Our disclosure of information to third-party service providers is obligated to maintain confidentiality and is meant to be utilized exclusively for the purpose(s) approved by the relevant agreements.

We provide the data to independent sponsors or organizers of competitions, surveys, giveaways, and related promotions.

How personal information may be disclosed?

As you are now aware, we collect a great deal of personal data from you for a variety of purposes. Apart from the most obvious parties listed in the previous section, we will highlight the other entities with whom we share your personal information in this area. Except for our corporate affiliates and service providers, which are listed above, we have no control over these organizations, and any disclosure of your personal information to them is governed by their security procedures and privacy policies. Therefore, we strongly advise you to review the terms and privacy policies of the companies whose goods or services you use. Furthermore, any transactions you make from these businesses that you connected with through our website are entirely your duty; we won't be held accountable. The many third parties to whom we may disclose your personal information are as follows:

Our corporate affiliates are any of our parent, subsidiary, joint venture, or other businesses with which we have business relationships and share global control.
Our third-party travel service providers like hotels, rental car agencies, and airlines are examples of. This will enable them to offer you the greatest goods and travel services, which you can reserve or buy through our website.
We share information with some of the travel firms we work with to supply parts of our services, such as airline consolidators or aggregators, other travel agencies that provide us access to their travel-related inventory, and travel insurance providers, receive some of your personal information.
We also share your personal information with our business partners, whose goods or services might be advertised alongside ours. Additionally, they might link our services to other websites or online services, display advertisements for their own services, or direct you to other websites or online services. We do ask that you check the privacy policies of any websites or online services that you use, though.
Our third-party service providers that offer services like website hosting, data analysis, advertising technology, order fulfillment, payment processing, information technology and related infrastructure provision, customer support, email delivery, auditing, and other services also receive your personal information. We only intend for the information we give to these third-party service providers to be used for the purposes allowed by these agreements, which are subject to confidentiality restrictions.
We give your personal information to outside sponsors and organizers of competitions, surveys, sweepstakes, and the similar advertising.
It should a merger, reorganization, dissolution, or other comparable corporate event occur, or if all or nearly all of our assets are sold, we anticipate that the data we have gathered including Personal Information will be given to the acquiring entity or the surviving entity in the merger. All such transfers will be governed by our agreements, as outlined in our Privacy Policy, regarding the privacy and confidentiality of such Personal Information.
We provide your personal information to anyone you send communications through our services so they can verify who you are. Additionally, you have the option to share your Personal Information on message boards, chat rooms, blogs, profile pages, and other websites where you can upload content. Please be aware that whatever you share or post on these platforms will be public knowledge and could be viewed by other users as well as members of the public. When choosing to reveal any information on our website, we strongly advise you to use extreme caution.
As we believe, the following situations call for our attention:
- In accordance with applicable law, including laws that do not apply to your state or country of residence
- in order to obey legal process and to stop, detect, or prevent abuse, fraud, or criminal activity
- in response to requests from public and government authorities and self-regulatory organizations, including those that do not apply to your state or country of residence
- in order to enforce our terms and conditions
- in order to safeguard our operations, assets, or interests, or those of any of our affiliates
- in order to preserve our rights, privacy, cyber security, safety, or property, or that of our affiliates, you, or others
- in order to permit us to pursue available remedies or limit the damages that we may suffer
In connection with your social sharing activity, such as if you link your social media account to your services account on our website or access your services account from your social media account, we may share your personal information with your friends who are connected to your social media account, other website users, and your social media account provider. By linking your services account to your social media account, you agree that we may share information about you with the provider of your social media account and that the social media site's privacy policy will control how the information is used. If you would prefer that your social media account provider or other users not have access to your personal information, we ask that you refrain from participating in social sharing on our services and from linking your social media account to your account on our website. All of them, though, are based upon your social media configurations.

Maintaining top-notch security:

As a sensible travel agency, we always make sure that the data and the personal information of our users remain safe with us and must be away from all data breaches and misuse. To do this we take up various security measures. The entire information provided on the webpage remains saved and collected in our multilayered database system. Only authorized officials after so many verifications can only interact with your data.

Third-party services:

There may be connections to or from third-party websites on our website. We respect their participation on our site, but we have no control over their website or their contents. Additionally, we have no control over their privacy policies.

This Privacy Policy page is exclusive for our website and does not cover any other third-party websites that may be accessible through our website. We strongly advise you to carefully read the privacy policies of any third-party websites you visit before making any purchases or reservations.

However, we will not be held accountable or liable for any losses or damages that may occur to you or your data if you use the third-party websites linked to from our site and experience any unfavorable outcomes. Therefore, you are using the third-party links on our website at your own risk and are solely responsible for any consequences that may arise in future.

Withdraw the permission of Marketing Emails:

As previously said, we will gather personal data from you, which include your phone number, email address, social media profiles, and mailing address. The previously mentioned data particularly phone numbers, email addresses, and social media accounts will be used by us in marketing communications.

On the other hand, you can request that we stop sending you marketing messages by clicking the unsubscribe button or by sending a request to our customer service.

To access, update or delete your personal information:

On our website, you will always have safe access to your personal data. Additionally, you have the ability to update or modify your personal data on our website. To our best knowledge, the entire procedure will be private and secure.

Retention period of your information:

We obtain a great deal of personal data from you when you make a reservation or through the previously indicated alternative methods. But we will only keep your personal data for as long as it is required to achieve the goals of this policy, or for as long as it is specified by the law.

We use the following variables to determine how long we should keep your personal information on file:

The governing regulations, which stipulate that we have to keep the records of your transactions for a certain amount of time.
We determine whether or not your personal information is needed to protect our backup systems.
We examine how long you have been using our travel agency, including when you first opened user accounts, made current reservations, completed transactions, and much more.
We also examine the legal requirements concerning the duration of time we have to keep your personal information on file, litigation holds, statutes of limitations, contractual duties, and regulatory inquiries.

Foreign Policies:

Since we are a travel website, we may process, access, or transfer your personal information to other countries during your foreign trips in order to fulfill your travel booking and demand needs. In certain situations, the data protection regulations in foreign nations could be different from those in our own.

Nevertheless, we make every effort to protect your personal information, especially while transferring it internationally. We take the required actions and precautions to protect your data in line with the terms of our website's privacy policy and the relevant data protection legislation.

We guarantee complete confidentiality of your personal data, even during cross-border data transfers. However, if you book an overseas flight with us, you agree to the transfer of your personal information between nations, understanding that each nation has its own data privacy rules and regulations, which you must follow.

International Data Transfer:

From the above Foreign Policy, you must understand that to fulfill your international travel bookings we need to share your personal details internationally. You must also know that those countries have different data protection laws from ours.

Travelocenter has international roots and has several third-party service providers who belong to different countries. The transferees of your personal data may also be located in countries other than the country in which you reside as our employees may access your personal information from different countries across the globe.

We have taken various necessary steps to keep security our top-most priority. When transferring data internationally, we employ the following measure:

We implement the European Commission's appropriate decisions to guarantee data protection in the relevant non-EEA nations.
We make sure that all of the vendors, service providers, and third-party partners with whom we share data have the necessary safeguards in place to protect your personal data. For instance, we have strict data transfer clauses in the contracts we have with our third-party vendors, partners, and service providers (including, where appropriate, the European Commission's Standard Contractual Clauses issued by the European Commission and/or the United Kingdom, for transfers from the EEA/UK). Additionally, we mandate that all parties to contracts safeguard personal data in compliance with relevant data protection laws.
In addition, we conduct regular risk assessments and put in place a range of organizational and technological safeguards to guarantee adherence to pertinent data transfer legislation.

Children's Privacy:

Children under the age of 13 are not the target audience for our website, nor is it meant for them to use. We don't knowingly or purposefully gather personal data from kids younger than 13. You should not use this website or any of its features if you are under the age of 13. You should also not register or purchase anything using the website, use any of the website's interactive or public comment features, or give us any personal information about you, including your name, address, phone number, email address, or any screen name or user name you may use.

However, a few of the airlines in our network might provide services to kids traveling alone. Though, there are rigid guidelines in place for these kinds of situations. We make sure that the parents or guardians of unaccompanied minors give their full approval.

To ensure that unaccompanied kids land safely and securely at their destination, we also make sure that our service providers take additional care of them during the journey. We make sure to obtain from the guardians of unaccompanied youngsters all the information required regarding their medical history. If you discover that we have obtained or gathered personal data from a minor without first confirming then we request you to notify us and we will take the appropriate decision.

Changes to privacy policy:

We have the whole ownership of our website and have all the rights to make changes, and deletions to the part or whole of the website.

We keep changing our Privacy Policy from time to time to match different legal, operational, business, or regulatory purposes. We in the right time notify you about our changes to the Privacy Policy whenever required but we don’t commit to notify you every time we make changes or modify our Privacy Policy. It is your sole responsibility to check the Policy and terms from time to time to avoid any problems in the future. If you continue to use our website then we will assume that you agree to our Privacy Policy. If you don’t agree to any part or whole of our Privacy Policy, we urge you not to use our services to avoid any legal obligations in the future.

Contacting us:

If you have any query or doubt regarding this Privacy Policy, then you can reach out to us at “customer support email id”.

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